MSB Warranty Registration

All MSB Technology products come with a standard 2 year warranty, details are defined below. We offer an additional 3 years of extended warranty for the original owner (a total of 5 years) if the following warranty registration form is completed within one year of the manufacture date.

MSB Limited Warranty Policy

All MSB Products are covered by a 2 year universal limited warranty policy. The inclusions and exclusions of the policy are outlined in the following terms of service. If your product is damaged or in need of repair please reach out via the MSB repair contact form > Click here.

Warranty includes:

• MSB warranty covers the unit against defects in materials and workmanship for a period of 2 years from the date the unit was originally manufactured and shipped from MSB.

• The additional 3 year extended warranty is only valid for the original registered owner and is non-transferable.

• This warranty covers parts and labor only; it does not cover shipping charges or tax/duty. During the Warranty period, there will normally be no charge for parts or labor.

• During the warranty period, MSB will repair or, at our discretion, replace a faulty product.

• Warranty repairs must be carried out by MSB or our authorized dealer. Please contact your dealer if your unit requires service.

Warranty excludes:

• The Warranty does not cover standard wear and tear.

• The product is misused in any way.

• Any unauthorized modifications or repairs were performed.

• The product is not used in accordance with the Operating Conditions stated below.

• The product is serviced or repaired by someone other than MSB or an authorized dealer.

• The product is operated without a mains earth (or ground) connection.

• The unit is returned inadequately packed.

• MSB reserves the right to apply a service charge if the product returned for warranty repair is found to be operating correctly, or if the product is returned without a return number (RMA) being issued.

Operating Conditions:

• Ambient temperature range: 32F to 90F, non-condensing.

• The supply voltage must remain within the AC voltage specified on the power base.

• Do not install the unit near heat sources such as radiators, air ducts, power amplifiers or in direct strong sunlight. This may cause the product to overheat.