While we’re committed to long lasting products that hold their value, we realize audio systems are always evolving. That’s why we’re thrilled to offer high trade-in values for existing MSB products when upgrading to a higher performing series. If you currently have an MSB DAC or amplifier that you love–but are looking to experience more from your system–please reach out to your local dealer. We’ll build a personalized offer for your existing MSB products that count towards a new DAC or amplifier. Let us do the work of refurbishing and finding your current electronics a new home–they’ll continue to be enjoyed for years to come.
A fresh place to start.
This program allows you to buy the DAC you can afford now, instead of forcing you into a higher price point you’re not ready for. But in a few years time, you can trade that DAC in for a newer DAC without taking a large financial loss on your original purchase. While this program is here to help you experience more MSB products at a lower risk, you should still be starting with the most suitable DAC for your system. Buying the right DAC from the start will help with losses along the way, such as production lead times, shipping to and from, import duties, and dealer service.
Getting an offer.
We start with an offer. We keep extensive records of original sales and will give you an offer based on the original purchase price, even if you’re not the original owner. If the unit was certified refurbished from MSB, it’ll be based on that refurbishment price. When discussing with your dealer, they’ll l need the serial numbers of all products, product upgrades, and a description of the product condition to give you the best value possible. Please also share what system you’re looking to trade towards and we’ll do our best to make that possible for you! You’llbe surprised what your ten-year-old DAC is still worth.
Certified refurbished program.
With our commitment to reducing our environmental impact, rest assured the product you trade in won’t be left to waste. Any current models will be allocated into our demo fleet, making more in-home demos possible for more people. Meanwhile, any models that predate our current offerings will be brought back to the factory for refurbishment. With updated hardware, the newest firmware, and a thorough inspection, they will be resold within the MSB dealer network. The products we put through the certified refurbished program will come with a refreshed 1-year warranty, alleviating some of the risk from buying used electronics. Dealers will be notified as refurbished products become available for purchase. Lastly, even products that have broken down with age will still be eligible for partial trade in credit. For that category, if they cannot be repaired, they’ll be disassembled with the batteries, electronics, metals, and plastics being properly recycled.
FAQ:
- What qualifies for trade in?
- Please inquire with your product information. This isn’t limited to our current product lines and many of our previous generation products will qualify.
- The trade-in amount credited will vary based on condition, age, and if the product is fully operational.
- The amount credited will vary based on which new product the exchange is for.
- Only an MSB DAC can be traded in for another MSB DAC.
- Only an MSB Amplifier can be traded in for another MSB Amplifier.
- What values can I actually expect?
- Please reach out to your local dealer to determine the trade in value of your current MSB product.
- What is “good condition”?
- This is determined on a case-by-case basis.
- By our standards “good condition” reflects regular wear and tear as would be expected in a listening room or home environment. Small blemishes, scratches, or dings fall into this category.
- The product in question must be fully operational with no known electrical faults.
- What falls outside the realm of “good condition” would be intentional abuse such as: the product is clearly used outdoors, possesses water damage, fire damage, or any mechanical abuses that render parts of the unit inoperable.
- What about my current input modules, remote, cables, and other options?
- Any input modules, remotes, cables, or other accessories that can be used with the new product will be transferred over when the trade-in is received.
- Any of the shared architecture that can be transferred from one DAC to another will be moved over and returned as part of the new product.
- Who is responsible for return shipping costs?
- The customer is responsible for all return shipping charges.
- MSB Technology will not take responsibility for COD shipments, broker fees, duties, or any shipping damage.
- Who is responsible for shipping the new electronics?
- The customer is responsible for shipping charges related to the new order.
- How will import duties be handled?
- New import duties will be incurred and handled on a country-by-country basis.
- Please discuss with your dealer for details.
- When should I send my current system back?
- Please wait for the new electronics to be entirely produced, this way your system is up and running for as long as possible.
- You will be notified when we are ready to receive your trade-in.
- When the trade-in is received, we will go through an inspection process and move over any input options, clocks, or any appropriate extras to your new order.